We're here to help.

Customer support

Help with a loan, KYC, or order

Anything about your account, an in-flight loan application, a Credit Assist order, or a payment that didn’t land. First response within 4 hours during office hours.

support@payd24.com

Refunds & cancellations

Refund or cancellation request

See our refund policy for tier-wise timelines. Email from your registered address with the order ID for the fastest turnaround.

refunds@payd24.com

Grievance Redressal

Complaint or unresolved issue

Escalations and complaints handled per the RBI Integrated Ombudsman Scheme. SLA: 3 business days routine, 15 for complex. See the grievance policy for the full process.

grievance@payd24.com

Data protection

Access, correction, or erasure under the DPDP Act

Reach the Data Protection Officer for any request relating to your personal data.

dpo@payd24.com

Fraud reports

Suspicious activity or impersonation

Anyone claiming to guarantee a loan, score increase, or settlement on our behalf is not from us. Report it here and we will act within hours.

fraud@payd24.com

Careers

Engineering, operations, partnerships

Brief intro and a link to your work. We reply to every email within 5 business days.

jobs@payd24.com